Agyl AI, Inc. d.b.a. Ekom AI and its affiliates (“Ekom,” “We,” “Us,” “Our”) respect Your (“You” or “Your”) privacy rights. We collect, process, use, and disclose Personal Data in a manner consistent with applicable law and uphold the highest ethical standards in Our business practices.

If You need this Policy in an alternative format, please contact admin@ekom.ai.

Capitalized terms not defined in this Policy have the meaning given in the Terms of Service.

1. Scope and Applicability of this Policy

This Policy applies to https://www.ekom.ai (the “Site”) and all Services owned and operated by Ekom, including Ekom’s platform offerings (the “Services”).

By accessing or using the Site or Services, You acknowledge and consent that We will collect, use, and share Your information as outlined in this Policy.

This Policy does not apply to:

• Third-party applications or software that integrate with the Services
• Any third-party products, services, or businesses

2. Definitions

Personal Data

Any information that directly or indirectly identifies an individual. This includes:

• Name, address, location data, identifiers
• Physical, physiological, genetic, mental, economic, cultural, or social identity factors
• Information referred to under applicable law as “personally identifiable information” or “personal information”

Aggregate Data

De-identified data, learnings, logs, or grouped information that cannot be used to identify an individual.

Personal Data does not include Aggregate Data or publicly available information not combined with non-public Personal Data.

3. Ekom’s Role as Data Controller and Data Processor

Data Controller

Ekom acts as a data controller when We determine the purposes and means of processing Personal Data (e.g., customer feedback, product improvement).

Data Processor

Ekom acts as a processor when providing Services to Clients and processes Personal Data only under Client instructions, the Terms of Service, and this Policy.

4. Information We Collect From You

We collect information You provide directly through the Site or when registering for and using the Services.

Categories of Information Collected

Below is a structured breakdown:

Identity or Contact Information

Collected when creating an Account, including name, address, credentials, email, date of birth, or similar identifiers.

Transaction Information

Payment details, subscription information, transaction history, and payment card information.

Content Data Information

User-generated content including uploads, posts, comments, preferences, metadata, and Generated Content used to improve Services.

Marketing & Communications Information

Marketing preferences, communication settings, and messages sent to Us.

Behavioral & Usage Information

Traffic data, logs, location data, interactions, and activity on the Platform.
May include automatically collected or inferred behavioral data across online services.

Technical Information

IP address, location, time zone, device identifiers, OS, browser type, and similar data collected via cookies, logs, and web beacons.

Aggregated Data

Statistical or demographic data derived from Personal Data but not identifying on its own.
If combined with Personal Data, it is treated as Personal Data.

Sensitive Data

Ekom does not generally collect sensitive Personal Data (e.g., race, religion, health, biometrics).
If required, We will request Your explicit consent.

5. Information From Third-Party Sources

We may receive information from:

• Third-party integrations
• Linked websites
• Ad networks, analytics providers, and content providers
• Tracking technologies used by third-parties

Third-party practices are governed solely by their policies.

Cookies, tracking pixels, web beacons, and related technology may also be used to collect Personal Data or activity data across sites.

You may opt out of certain advertising at:
https://app.retention.com/optout

6. Cookie and Tracking Technologies

We use cookies for functionality, analytics, personalization, and advertising.

Types of Cookies

TypePurposeEssential CookiesRequired for core functionality such as login and content loading.Functionality CookiesRemember preferences like login info and user settings.Analytics & Performance CookiesMeasure traffic, usage patterns, and performance data; typically anonymized or pseudonymous.Targeted & Advertising CookiesTrack browsing habits to deliver interest-based ads.

Log Data

Automatically collected browser requests including IP, URLs visited, clicks, pages viewed, and similar information.

Do Not Track

We currently do not respond to browser DNT signals.

7. How We Use Your Personal Data

We use Personal Data to:

• Provide, operate, improve, and personalize the Services
• Train models using User Content and Generated Content
• Contact You with marketing content and administrative notices
• Administer Your account and provide documentation
• Collect feedback and improve Services
• Communicate onboarding, support, and updates
• Evaluate employment applications
• Conduct testing, research, analytics, and product development
• Fulfill any purpose disclosed at the time of collection

We do not sell Personal Data.

8. How We Share Personal Data

Service Providers

For hosting, analytics, CRM, email, and operations — under strict confidentiality and security obligations.

Compliance with Law

Required disclosures to comply with regulations, court orders, law enforcement, fraud prevention, or safety risks.

Corporate Affiliates

Shared with subsidiaries, parent companies, or affiliates.

Business Transitions

Mergers, acquisitions, or asset sales. You will be notified of material changes.

With Your Consent

Or for any purpose disclosed at the time of collection.

9. Global Operations & International Data Transfers

We may transfer and store Personal Data in countries outside Your residence, including the U.S.

Standard Contractual Clauses

Used for EEA/UK/Swiss transfers.
To request our Data Processing Addendum: support@ekom.ai

10. GDPR Rights (EU, UK, EEA)

You have the right to:

• Access, correct, delete, or port Your Personal Data
• Object to processing or withdraw consent
• Restrict processing
• File complaints with supervisory authorities

Requests may require identity verification.

11. Legal Basis for Processing

We process Personal Data on the basis of:

• Contract performance
• Consent
• Legitimate interest
• Legal obligation
• Vital interests or legal claims

12. U.S. Resident Rights (CCPA, CPRA, etc.)

Depending on Your state, You may have rights to:

• Access and disclosure
• Correction
• Deletion
• Data portability
• Opt-out of sale/sharing/targeted advertising
• Revoke consent
• Non-discrimination

Opt-out tools are provided in the Cookie Consent Manager.

Nevada users may email admin@ekom.ai to opt out of sale (though Ekom does not sell Personal Data under Nevada law).

13. Sensitive Personal Data

We do not collect or use Sensitive Personal Data except as legally permitted and required for the Services.

14. Exercising Your Rights

Email requests to: support@ekom.ai
We may need information to verify Your identity.
Responses are provided within the legal timeframe (typically 45 days).

15. Children’s Privacy

We do not knowingly collect Personal Data from children under 16.
To report concerns: admin@ekom.ai

16. Security

We use industry-standard security and Stripe for payment processing.
While We take reasonable precautions, no system is fully secure.

17. Data Retention

We retain Personal Data as long as needed for:

• Services usage
• Legal obligations
• Dispute resolution
• Business needs

18. Changes to this Privacy Policy

We may update this Policy periodically.
Material changes will be communicated via email or posted notice.

19. Contact Our Data Protection Officer

Agyl AI, Inc.
Attn: Legal
1033 Demonbreun St., Suite 300
Nashville, TN 37203
Email: admin@ekom.ai

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